Remote Support Services

Contrary to what you’ve seen in offices for years, you don’t have to keep an IT staff on the payroll to maintain your network or hardware — you don’t even need someone in the same building.Our full remote support gives you access to the same (or better) services that you would get from a dedicated in-house IT staff. You get to enjoy the exact same benefits and support, without tying up your resources, space or budget.

As long as you have a working internet connection we are able to access your device and begin diagnosing your problems quickly. Whether your issue is on your desktop, laptop, tablet or smartphone, we can help!

We strive to make diagnosing and fixing your computer issues as quick and easy as possible. We offer residential remote support services for all of our clients who may be having a technology issue, anti-virus renewal, printer drivers installed or just have those annoying pop-ups occurring every time the computer is turned on.

 

Key features at a glance

Monitoring and Management of infrastructure and

IT estate is included as standard with our packages.

  • Unlimited telephone & email support
  • Unlimited remote support (servers, PC’s & networks)
  • Standard Service Desk hours 7.30am to 6.30pm daily
  • Preventative maintenance & updates
  • 24/7 Real-time infrastructure monitoring & remediation
  • Bespoke preventative ransomware protection
  • Guaranteed response & resolution times
  • Enterprise class service management system
  • Discounted onsite time
  • Discounted rates on other services
  • No hidden costs
  • Dedicated Account Manager
  • High rate of first-contact resolution