GLOBAL TERMS OF SERVICE (ToS)

Effective Date: August 10, 2026

Firm Name: Virtual Accountants & Consultants (“Firm”, “We”, “Us”)

1. Universal Acceptance of Terms

By visiting our website, booking a discovery consultation, executing an Engagement Letter, or utilizing our virtual financial services across Canada, the US, UK, Australia, or internationally, you (“Client”, “You”) agree to these Terms of Service. If entering into this agreement on behalf of a corporation, real estate brokerage, or commercial entity, you confirm that you possess full legal authority to bind that entity.

2. Relationship to Engagement Letters & SOW

These general Terms of Service govern all website and preliminary interactions. Specific accounting deliverables, monthly fees, tax deadlines, and Scope of Work (SOW) inclusions are defined by your signed Engagement Letter. In the event of a conflict between these Terms of Service and your specific Engagement Letter, the terms of the Engagement Letter shall control.

3. Scope of Virtual Services & Disclaimer

Virtual Accountants & Consultants delivers remote bookkeeping, financial management, tax compliance assistance (TPS/TVQ, GST/HST, Sales Tax, VAT, BAS, PAYE/DAS), and Fractional CFO advisory.

  • No CPA Assurance / Audit Disclaimer: Our services are strictly limited to virtual bookkeeping, management accounting, and operational strategy. We do not perform certified financial statement audits, reviews, or attestation engagements under CPA, GAAP, or IFRS standards. Our engagement cannot be relied upon to detect internal fraud, errors, or illegal acts within your firm.
  • Client Records Responsibility: You are solely responsible for providing true, accurate, and complete source documents (receipts, bank feeds, invoices, closing sheets) by agreed monthly deadlines (typically the 5th of each month).

4. Pricing, Retainers, & Integrated Recurring Payments

  • Fixed-Fee Model: Services are provided on a flat monthly retainer (in CAD, USD, GBP, or AUD) based on historical transaction baseline volumes.
  • 15%–20% Transaction Variance Buffer: Fixed retainers include a 15% to 20% transaction volume buffer. If monthly volumes consistently exceed your package baseline for three (3) consecutive months, a mandatory Scope Review will adjust your package tier.
  • Automated Payment Pull Authorization: Clients agree to maintain an active automated payment method on file via authorized gateways (Wise, Rizon, Worldpay, Stripe, or direct debit mandates). Retainers are automatically charged on the 1st or 5th day of each calendar month.
  • Late Payment & Suspension: Unpaid balances past 15 calendar days incur late charges. Services—including recurring bill pay, payroll, and tax return filings—will be suspended immediately for accounts remaining unpaid past 30 days.

5. Limitation of Liability & Indemnification

To the fullest extent permitted by applicable law in any operating jurisdiction, Virtual Accountants & Consultants shall not be liable for any indirect, incidental, consequential, special, or punitive damages—including lost profits, missed tax deadlines, CRA/Revenu Québec/IRS/HMRC/ATO penalties, or interest charges—resulting from inaccurate, delayed, or withheld client data.

Our total aggregate financial liability for any and all claims arising from an engagement shall be strictly capped at the total retainer fees actually paid by the Client to the Firm during the three (3) months immediately preceding the event giving rise to the claim.

6. Intellectual Property & Deliverables

All custom financial models, 3-statement models, LBO frameworks, reporting dashboards, and operational templates developed by Virtual Accountants & Consultants remain our intellectual property. Upon full settlement of fees, the Client receives a non-exclusive, perpetual license to use all delivered financial reports for internal business operations.

7. Universal Governing Law & Primary Jurisdiction

  • Regional & Localized Addendums (Primary Operating Framework): For clients operating in specific international jurisdictions—including the United States, United Kingdom, Australia, or other worldwide markets—the Firm and Client may mutually agree to localized governing law and dispute resolution parameters (e.g., local state, national, or arbitral jurisdictions) as explicitly set forth in the Client’s executed Engagement Letter / Scope of Work (SOW).
  • Primary Baseline Governing Law (Secondary Fallback Framework): Unless explicitly negotiated otherwise in a localized Engagement Addendum or regional agreement, these Terms of Service and all global engagements shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, with primary legal jurisdiction held in the judicial district of Montreal, Quebec.
  • Bilingual Election Clause (Quebec / Bill 96): To the extent applicable under local language laws, the parties confirm their express wish that these Terms, as well as all contracts, proposals, and notices, be drawn up and executed in English (Les parties confirment leur volonté expresse que ces conditions et contrats soient rédigés en anglais).